CLAIMS For freight claims, receiver must inspect all packages upon receipt, state shortages or any other freight issue on the Bill of Lading before signing. All shipments that are signed releases JODIME MAIL ORDER from all responsibility. Buyer should file all other claims not involving freight carrier within 14 days of receipt of merchandise. For breakage claims, keep the original packaging and broken merchandise until claim is accepted by JODIME MAIL ORDER.
- We do not responsible for shipping delays after the shipment has left our docks.
- We are not liable for goods after 30 days in buyer’s possession.
- We are not responsible for imprint color alteration due to long period of unused and storage.
GLASS AND CERAMIC WARE QUALITY & WARRANTY Product size and color in this catalog may vary slightly from actual item due to color adjustment. Samples are available for verification. Due to the nature of ceramic and glass, color, size and measurements may vary from batch to batch. Slight imperfections and irregularities are within acceptable industry standards, and are not considered flaws. Defective goods and/or broken goods will be deducted from invoice, or can be replaced and ship by ground service only — NO EXCEPTION. Out liability is limited to the invoiced cost of the item.
PRICES Prices are based upon material and labor costs as of the date of the catalog printing, and are subject to change without notice at any time.
PAYMENT Acceptable forms of payment are: Company Check, Credit Card and/or Money Orders.
PRODUCTION TIME Standard production time is 5-10 working days after approval. Any changes to an order in progress will delay production and ship dates. Allow extra shipping time during the pre-holiday season.
HIGHER QUANTITY PRICING For a quote on quantities of more than twice the end column quantity, please call or email to JODIME MAIL ORDER.
RETURNS Merchandize cannot be returned without authorization from JODIME MAIL ORDER, otherwise, they will be refused. JODIME MAIL ORDER must be contacted within 15 days of receipt to request for authorization.
SHIPPING AND PACKAGING Unless otherwise specified, orders are shipped in master cartons as standard and factory reserves the right to select the carrier. UPS, FedEx, and Airborne shipments require special packaging at $5 (G) per carton. Charge for pallet is $12.50 (G) for each. Freight estimates provided by the factory cannot be guaranteed for accuracy as rates fluctuate. If you require an inside delivery, you must specify it in the purchase order with full address and suite/room number. Any delivery beyond a loading dock may be considered an inside delivery, and will incur additional charges. If an inside delivery is requested upon carrier’s arrival, it will be done at customer’s own risk and the charges incurred will be added to the original invoice.
Residential address will incur higher shipping cost and will be added to the original invoice if it is not specified in the purchase order. Title to the goods passes to the buyer upon release to the carrier.
A $5 (G) break-box charge will incur for each less than full case quantity order/shipment.
SPLIT SHIPMENT Split shipment handling is $6.25 (G) for each destination.
RUSH ORDERS We specialize in quick turnaround. If you have a rush order to process, please call us for a rush service quote.
F.O.B We ship from our warehouse in Southern California, about 10 miles from Los Angeles.